Privacy Policy
Privacy policy was last updated and effective from 05 Jun 2023.
The Privacy Policy of Bidon mentioned herein below governs the collection, possession,
storage, handling and dealing of personal identifiable information/data (hereinafter
collectively referred to as “information”) from the users of our platforms. The term
"Platform/s" used in this document refers collectively the website www.bidon.in (“Website”)
and/or our mobile application (“Bidon App”) offered by Serviceday.
All the users must read and understand this Privacy Policy as it has been formulated to
safeguard the user’s privacy. Privacy issues are of high priority for Serviceday and we
strongly believe it is our duty to maintain the trust of our users. By using this Platform,
you confirm that you have read and understand this Privacy Policy, and you understand that
this policy is incorporated along with the Terms and Conditions under www.serviceday.in .
Information Bidon collects from Users
Information you provide to Bidon being a user, Bidon collects certain personally identifiable information about you, few of the information Bidon will collect are;
1. Contact Information: This may include your first and last name, postal address,
telephone number, and email address. If you are a Service provider, we may collect Personal
Information, such as your date of birth and address, Aadhar number, pan number if
applicable, together with other record checks as provided by you, or by our Third-Party
Agents, as applicable and to the extent permitted by law in your jurisdiction, as well as
all such information as may be needed to validate your identity.
2. Billing Data: To help Service provider set up a payment account and help users
make payments to Service provider and pay fees to Serviceday, we may collect financial
information, including bank account numbers, tax information, and other payment information,
as applicable. We use Financial Information in order to operate the Bidon Platform and to
ensure that Service providers are paid by Clients. We do this as necessary for our
legitimate interests in providing our platform and services and to fulfil our arrangement
with Users.
3. Promotional Information: Certain offerings of the Bidon Platform, such as
newsletters, surveys, contests, and the like are optional and so you are not required to
enter them or to give us your data in connection with them. Where you do consent to take
advantage of Bidon Platform offerings, we will use your data to (as applicable) send you
newsletters and other communications that are tailored based on information we have about
you, or to operate and manage the survey, contest or similar offering in connection with our
legitimate interest in promoting our business and the Bidon Platform. If you would like to
discontinue receiving this newsletters or communications, you may do so by using the
"Unsubscribe" link found in emails we send to you.
4. Content Information: Any personal information sent to Bidon in an email or chat
message containing inquiries about the Bidon Platform and we use this Information in order
to help us respond to your inquiry. We also collect content within any messages you exchange
with other Users through the Bidon Platform.
5. Cookies: We may collect some of the user information using cookies. We use the
information collected using cookies for Website analytics, to assist us for our legitimate
interests in providing our platform and services and to fulfil our arrangement with. A
"cookie" is a small piece of information which is sent to your browser and stored on your
computer’s hard drive. Cookies do not damage your computer. You can choose to accept or
decline cookies by modifying the browser settings. If you disable cookies you may miss some
of the features we provide, because it may not function properly without cookies. Some of
these cookies may be connected to third party service providers and for such third party,
terms of use of such cookies are governed by the Policy of the relevant third-party
company.
6. Additional Information: We may also collect additional information in order to
facilitate your booking request, such as information about the service you are seeking, the
time, date and location of the service and Billing Data. If you are a Service provider, we
collect information about your service, employee details, rates, and skills, as well as
Identity Information and Financial Information. We collect and use location tracking option
in the app which provide your location and status of travel details of service provider. We
also gather and stores the user’s usage statistics such as IP addresses, pages viewed, user
behaviour pattern, number of sessions and unique visitors, browsing activities, browser
software, mobile app platform, operating system etc. for analysis, which helps us to provide
improved experience and value-added services to you. We send you push notifications from
time-to-time in order to update you about the service requests or service request
acceptance. The Bidon mobile application may also ask for your permission to access your
camera and location. This is very much required for the smooth running of the Bidon
application.
Please get in touch with us at team@bidson.in in case you would like to object to any method of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.
Purpose and Usage of Information by Bidon
The following are the purposes of collecting the Information:
1. For the verification of your identity, eligibility, registration and to provide
customized services.
2. For facilitating the services offered/available on the site.
3. For enabling communication with the users of the site, so that the users may fetch
maximum business opportunities.
4. For generating business enquires and service leads.
5. For sending communications, notifications, newsletters and customized mailers, Polls and
Surveys etc.
6. For having a record about our users both registered and un registered
7. For tracking our users for online payments and billing purpose
8. For protecting us and other registered user of our platform, if there is any dispute
between users and/or between Bidon and users, we may use the data collected. We reserve the
right to disclose your personal information as required by law, such as Telephone/Mobile
Number, Email Address, User ID and Details, Quote and Listing Details, and other
information, when we believe that disclosure is necessary to protect our rights, protect
your safety or the safety of other users, investigate fraud and/or to comply with a judicial
proceeding, court order, or legal process served on our platforms.
9. For Government or regulatory or law enforcement agencies, as mandated under statutory
enactment, for verification of identity or for prevention, detection, investigation
including cyber incidents, prosecution and punishment of offences.
Disclosure of Information with Affiliated companies and/or third party relating to payment
1. Information we may collect from you may be disclosed and transferred to external service
providers who we rely on to provide services to us or to you directly. For instance,
information may be shared with Affiliated companies for better efficiency, more relevancy,
innovative business matchmaking and better personalised services.
2. Third-party Service provider including but not limited to payment, customer and cloud
computing service provider engaged for facilitating service requirements of user. In
relation to such disclosures, we have assured and entered Non-disclosure agreement with
related parties. We shall also ensure that only limited information will be shared and will
be only to the extent such said purpose they are engaged.
3. It is pertinent to understand that if there is a change in management in Bidon or there
is any merge with any other company, the newly formed company has the right to use the
assets of Bidon to which the platform relates or any other corporate reorganization in which
Bidon participates. Bidon has the right to transfer the information we have collected from
the users of the platforms and/or Services to the Successor.
Please get in touch with us at team@bidon.in in case you would like to object to any purpose of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.
Information of a closed and/or deleted account
Closing or deleting an account from our platforms is your choice. But, if we feel it is affecting social security and the law demands to retain it, in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any User, enforce our Terms and conditions, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion, we do retain the information from the closed or deleted account.
Account Protection
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you feel that your password is tracked by someone else or you feel your account is being used to by someone else without your knowledge, please change your password or inform us by mail team@bidon.in
Feedbacks and Comments
Your comments, feedback, pictures, and any other information that you post in feedback and comments area will be available to all visitors of our platforms. In order to keep such feedback and/or comments hidden please email us at team@bidon.in .
Privacy Policy Updates
The platforms Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the users are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted in the respective platforms.
Reasonable Protection of Information
We employ commercially reasonable and industry-standard security measures to prevent unauthorized access, maintain data accuracy and ensure proper use of information we receive. These security measures are both electronic as well as physical but at the same time no data transmission over the Internet can be guaranteed to be 100% secure. We strive to protect the User Information, although we cannot ensure the security of Information furnished/transmitted by the users to us through internet. We recommend you not to disclose password of your email address, online bank transaction and other important credentials to our employees / agents / affiliates/ personnel, and users as we do not ask for the same. We recommend that registered users not to share their site’s account password and also to sign out of their account when they have completed their work. This is to ensure that others cannot access Information of the users and correspondence, if the user shares the computer with someone else or is using a computer in a public place
Grievance Officer
In keeping with the provisions prescribed in the Information Technology Act 2000 and Rules made there under and as amended from time to time, the name and contact details of the Grievance Officer are provided below:
By Post:
The Grievance Officer,
Serviceday
Atclicks Software & Telecom Solutions Pvt Ltd
6/23, Mullanthottiyil Kothanalloor P.O
Kottayam, Kerala 686632, India
By Email: legal@bidon.in
* Bidon is a registered trade mark owned by Atclicks Software & Telecom Solutions Pvt Ltd primarily used for offering online intermediary services under the brand name of Serviceday. Hence anywhere in the Terms & conditions it is used Bidon the same shall be construed as Atclicks Software & Telecom Solutions Pvt Ltd.