Thank you for shopping with Bidon.in

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on cancellation, refunds and returns.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: support@bidon.in
• By visiting this page on our website: https://www.bid0n.in/ContactUs

Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the BidOn app selected by the user while requesting the services.

Bid requests are processed and bids are accepted from service providers with processing fee with reference to categories selected by customer while requesting the products and services. The customer allowed to cancel the request, before any bids submitted by the service providers, or no bids submitted by the service providers or customer is not satisfied by the bids submitted with a valid justification.

No.	Cancellation request time	Cancellation Charges	Refund
1	24 hours before the time slot	10%	90%
2	Between 12 hours and 24 hours	20%	80%
3	Between 06 hours and 12 hours	50%	50%
4	Within 6 hours of the time slot	100%

In any of the cases above Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

Refund Policy

Refund in cases of Cancellations is mentioned in Cancellation policy, kindly refer the same.

Refund shall be made under following conditions:
Refund of bid request fee for customers shall be made under following conditions:
A. Customer cancels the request, even before any bids submitted by the service providers
B. Customer receives no bids from the service providers
C. Customer is not satisfied with the bids submitted by the service providers

1. A refund can only be requested in case of service failure; our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
2. Any discounted or exempted amount cannot be claimed for refund
3. Any extra amount credited to Bidon’s account may be considered for order enhancement but will not be refundable
4. In all matters concerning Cancellation and refund Bidon shall have the deciding hand.
5. Bidon may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

The acceptance of order is subject to availability of services/products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to bank account.

Refunds are processed to your payment method within 7 working days.